Can I ship to a PO Box?
No. Unfortunately, UPS will not allow us to ship our parts to a PO Box. If you make an order with a PO Box for the shipping address, the order will be held until we are able to get in touch with you to find an alternative address.
When will my order be shipped?
For orders placed before 1pm Monday-Friday, we will do our best to ship all in stock items the same day.
Orders placed after 1pm will be shipped on the following business day.
Orders placed over the weekend will be processed on the following Monday.
How can I track my order?
Shipment tracking information is on every invoice that's emailed.
You can also always email/call us and we will be happy to look into the status of your order for you.
What happens if an item is out of stock?
While we try our best to keep everything available at all times, occasionally we will temporarily run out of something. If that happens, we will notify you about the backordered item and give you a time frame on the expected availability (when possible).
We will still ship out all the in-stock items ant your request and then work with our vendors to get you your remaining parts as soon as possible.
Yes, all orders are automatically insured for a maximum of $100. Customers that would like more coverage are responsible for the purchase of additional insurance, covering the total cost of the invoice. Dolphin Tanker is not responsible for lost or damaged packages, regardless of the carrier chosen, if it has not been properly insured.