RETURN POLICY
DTS stands behind every product we sell. It is our intention to make the return process as quick as possible to ensure complete customer satisfaction. To aid in this process, please have the following information at hand before initiating your return:
Dolphin Tanker invoice number or your PO#
STEPS FOR SUBMITTING YOUR RETURN
Please call DTS @ 813-240-5378 or via e-mail to dtswatertruckparts.com
DTS will issue a Return Materials Authorization (RMA) number and form. The RMA will be valid for 30 days from the date of issue. Returned parts will not be accepted for credit after the RMA expiration date.
Products must meet the following criteria to be eligible for a return:
Returned within 30 days of original receipt of merchandise.
Unused and in the same condition that you received it.
No special order or custom-made parts may be returned.
Parts not included on the RMA form will not be accepted or credited. The purchase price of acceptable parts will be refunded as a credit to your account or credit card. Freight charges are not eligible for credit. Credits for acceptable returned parts will be issued within 30 days of receipt of the part.
The return shipment should be sent to the following address:
Dolphin Tanker Systems
2550 East US HWY 92
Plant City, FL 33566
https://goo.gl/maps/SkcAEkPEpSG2
*Customer responsible for purchasing additional shipping insurance, offered by third party, on each package over $100 shipped by Dolphin Tanker. Depending on the carrier, delivery date chosen, or final amount of invoice, the price of shipping insurance may fluctuate. Refunds and/or replacements will not be issued on orders shipped without proper carrier coverage.
*20% restocking fee may be charged for returns
due to incorrect orders or general reasons.